How to contact us....
All Orders: Must be placed in writing, either by email or via the shopping basket on our website.
We cannot accept verbal orders over the phone as this can lead to mistakes.
Please be aware that as all of our products require engraving or custom manufacturing,
most orders typically take around 5-7 working days to produce.
We're unable to take on urgent orders that are required straight away.
Our shop will be closing for a end of year holiday from 18-12-2024 until 20-01-2025. The last day we can accept small orders for completion before before Christmas is this Tuesday 17th December. Any orders placed after this date will be held and completed after we re-open in January.
Email is our preferred method of contact…
sales@benchmarkengraving.com.au
Please avoid using a Hotmail email to contact us
as Hotmail is placing a lot of our replies into your
Hotmail junk folders.
Monday: 9:00am - 5:00pm
Tuesday: 9:00am - 12:00pm only
Wednesday: 9:00am - 5:00pm
Thursday: 9:00am - 5:00pm
Friday: 9:00am - 12:00pm only
Saturday, Sunday: Closed
Closed NSW Public Holidays
PO Box 256
Bundanoon NSW 2578
Please note our staggered working hours before trying to call…
02 4884 4140
(No phone orders taken)
As of August 2015 we no longer maintain a walk in showroom and operate our business as a internet retailer only with no customer access to our workshop.
We are unable to provide a walk in service.
Attention Hotmail users: We're having lots of problems with Hotmail putting our reply emails into your junk folders. If we send you an artproof or need to get more details from you about your order and you don't get back to us because Hotmail decides to hide our email in your junk folder then it will delay your order.
This is totally out of our control and we ask that you consider using something other than Hotmail to contact us.
BENCHMARK ENGRAVING & AWARDS - AUSTRALIA